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3. Time Share Management System
Egypto-Soft Time Share Management System, is designed to help time share marketers and RCI or II affiliated companies in keeping records about their unit/weeks inventories and customers data. The system is multi-tasking, multi-users, and works on windows or Novell networks. It works in real time, i.e.; it updates all files at the same time a business transaction is made. It also supports multi users with unlimited number of users accessing the system for any function at the same time.
The system consists basically of the following three modules (Point and click)
1.
SYSTEM ADMINISTRATION
& DATA ENTRY
Product Stock Control: Building,
Creating, and Modification of the marketed resorts and weeks. This is
based on the seasons, unit types, unit numbers, and week numbers. It also
maintains all list price per unit/week along with a brief description as
to the configuration of the unit.
Create and
Edit Client Data:
To build and modify the basic record for a customer with all details as
address, Tel no's, professions etc..
Create & Edit Ownership:
This functions allows the entering of contract details for the created
customer with all of the ownership details as to the resort, season, week
number, unit type, unit number, actual sales price, admin fees, discounts
(if any), advance deposits, finance charges, last payment date, sales
person ... etc. It also enters all future payments details whether cash,
cheques, or promissory notes, along with their details as the bank name
and branch, cheques numbers, due dates, receipts numbers ...
In this module, users may change any of the above details.
Cancellation:
This functions is used whenever a contract is canceled. Accordingly all
files and inventories and updated with the effect of the cancellation.
Up-grade & Down-grade:
It allows the addition of an extra week to an existing customer/contract,
Or the upgrade of a customer week either for the season or the unit type.
It is also used for downgrading activities.
Inquiries:
The inquiries Screens allows the user to display screens such as the
following:
-
View Customer Details
-
Who owns what weeks ?
-
Who owns contract number xxx
-
Who owns apartment number xxx
-
Sales Statistics
Customer
File Print:
this is used to produce a detailed hard copy of the customer file. It
includes customer basic data, Ownership details, Financial transactions,
future payments and cheques details, and Memos details.
Separation of File:
To split the ownership details in between multiple co-owners into separate
entities.
2.
CUSTOMER SERVICES
View Customer Details:
This is the basic screen for all customer services agents working on the
phone or in contact with customers for reservations, space banking, or
exchange requests. It shows the customer usage of his week(s) for the
current year and 2 years before and 2 years after. The screen includes all
customer details with functions to access customers by internal reference
number, name, Tel number, or RCI number. It allows Customer Service agents
to enter and maintain memos regarding the customer, look into the details
of his financial transactions, and to navigate between customers. It also
allows them to display the different calendar that a resort uses
(Friday-to-Friday, Saturday-to-Saturday, ..).
Reservations: This
allows the reservation agent in customer services to make, cancel, or
modify a customer reservation. All reservation activities are in
accordance with the RCI rules and policies for priority and availability.
It also allow the user to check availability for up to 2 years of
inventory. It also processes waiting list automatically.
Space Banking: This
allows the Space Bank agent in customer services to make, cancel, or
modify a customer space bank with RCI. All space banking activities are in
accordance with the RCI rules and policies for reservation. It also
interfaces with the reservation module for RCI incoming guests.
Exchange Request:
It allows the customer service agent to record all requests for exchange
requests, and to maintain all RCI correspondence during the process of the
exchange request.
Customer Mail Shots:
This allows the user to produce single or batch of letters to customer(s).
Standard Letters are those that are used for specific, repetitive
functions such as Reservation Confirmation, Reminding of Maintenance
Payment, Welcome Letters....
Fax Processing:
It allows the user to prepare and edit all faxes on their work stations
and then to be sent to their destinations.
RCI
Resorts: This allows the user to browse through RCI affiliated
resorts around the world by resort number, name, country ...
Reports:
This allows the customer services agents to produce regular and ad-hoc
reports such as:
-
All owners who should space bank their weeks
-
Resort reservation activity report
-
Date availability
-
Space Bank activity report
3.
CUSTOMER ACCOUNTS
Transactions
Definitions: It allows the organization to define the different
financial transactions that may be used within the system, along with
their codes and their effects on the customer balances. Examples of these
transaction codes are Admin. Fees, Annual Maintenance Fees, Cancellation
Fees, Cheques clearance, cheque bouncing ....
Cash Payment
Processing: This is to enter and updates all cash transactions
made by customers. This includes such transactions as Cash payment, cash
replacing cheques, Maint Fees cash payment, ... etc.
Post-Dated Cheques
Processing: This
allows user to enter and update all transactions related to post dated
cheques such as cheque clearance from banks, returning cheques to
customers, splitting cheques between customers, ... Etc.
Transactions
Processing: This
allows users to display , modify, and print any transaction of a customer.
It is also used for reporting any information for specific sales person,
period, resort, week, transaction code ... Etc.
Reports:
In this functions the user produces ad hoc, or regularly any of the sample
reports that follow:
-
End Of Day Finance Summary
-
Cheque Register
-
Apartments to sell
-
Future Cash payment for a Period or date
-
Maintenance Fees Outstanding
-
Sales Person worth of Sale Sales Commissions and Statistics